Lifetime has been communicating regularly with clients during the Coronavirus (Covid-19) crisis, either by email, telephone or video technology, and the messages of support and guidance we have issued have been very much appreciated.
It is ‘business as usual’ for the company, with the majority of our financial planners, pension specialists, mortgage advisers, communication team and support staff working from home, and keeping everyone informed about what is going on during this unprecedented period.
And we have received some lovely responses from grateful clients.
Pension specialist Steve Lambarth has been busy contacting clients and keeping them fully informed and up to date, and he has received this nice message back. He’s particularly happy with the ‘star’ bit……..!
“Steve, you are a star. Thank you for your wisdom.”
He also had this one:
“Dear Steve, Many thanks for your call and email. It is reassuring to know things are not as bleak as portrayed in the news. Regards to you and all your family in these strange times! PS: Thanks again for calling my Dad. He is always pleased to speak to an Owl!”
Financial planner Paul Lee has also received some great messages back. Here are a few:
“Paul, thank you for the mail. It is good to hear from you and I hope that you and your family are well. I am okay so far. I look forward to welcoming you in Ripon one day! Take care and best wishes.”
“Solid advice and a reassuring reminder Paul. It is comforting to know my hard earned money and investment is in safe hands. Many thanks all and stay safe.”
“Thank you for your email Paul, it is reassuring to receive messages such as yours. I put my faith in your company and know that you will do what is within your power to support the best outcome. What is more important than money is you and your family, so please keep safe. Best wishes.”
This one came from a client of Lifetime director and Technical Pension Specialist Jeff Winter:
“Jeff, I trust you and your family are keeping well. I’ve just picked up the communications from Lifetime which I find very encouraging in such dismal times. Like most with investments and ones that intend supporting the rest of my life, I have been watching with horror what the virus has done to the FTSE and balancing this with the human tragedy that is unfolding in front of our eyes. It’s enough to make you question your sanity! But the missives from Lifetime are balanced, well timed and above all most appreciated. Stay well.”
Also, Pensions Department manager Tom received this one:
“Thank you for the awesome advice. Once again you have helped me out. This is why I use Lifetime. And I will always recommend you. Stay safe and l will see you when all this madness has gone.”
And Financial planner Brian Howard got this response:
“Thanks Brian for the email. Hope you and your family remain safe and well.”
Financial Planner Tracey Warring was told:
“Thank you for the email, it is nice to know even though the world is going through such a difficult time someone cares. My investments are in your hands and I have every confidence in you and Lifetime. I look forward to our meeting when things improve.”
Fellow adviser Steve Baskind got this response:
“Thanks Stephen, worrying times when markets are down and everyone is losing on their investments. I realise its long term we have to look at. Just hope the markets bounce back.”
Director and pension specialist Rupert Smith got a very short and succinct reply!
And lastly, from Lifetime Social Media Manager Andrew Lodge:
“I have had a lovely conversation with St Gemma’s Hospice in Leeds, who have received our latest referral scheme cheque, and wanted to thank us by telephone, as they are not sending out thank you letters by post.
“It was our pleasure. Stay safe.”